NEPI Software Support
Comprehensive support solutions that keep your AI and automation projects on track.
Documentation
Tutorials
Videos
Support
NEPI SUPPORT Resources
Online Resources
Numurus maintains extensive NEPI documentation, tutorials, and videos libraries to help NEPI users and developers on their AI and automation project journeys.
Get Support
Have a NEPI support subscription and need support beyond the resources above? You can open a support ticket here and get your questions and issues answered fast.
NEPI support plans
Numurus offers NEPI support plans that scale with your project needs.
User Support
$2K Per Year
- 10 hrs of support per year
- Email Support
- Phone Support
- Patches and Updates
- Minor Bug Fixes
- Major Bug Fixes
- SW Customization
Developer Support
$10k Per Year
- 50 hrs of support per year
- Email Support
- Phone Support
- Patches and Updates
- Minor Bug Fixes
- Major Bug Fixes
- SW Customization
Enterprise Support
Only Available for Enterprise Customers
$200 Per Hour
- Unlimited support per year
- Email Support
- Phone Support
- Patches and Updates
- Minor Bug Fixes
- Major Bug Fixes
- SW Customization
Frequently asked questions
Payment information can be be updated in the Subscriptions section. In your account portal, hover over your name in the top left corner and choose Account Management from the dropdown menu. Navigate to Subscriptions and click Update next to your membership information.
Users can change their password outside of your portal and while logged in. If you forget your password, . There is also a Change Password option at the bottom of your Account Management Home page
In your account portal, hover over your name in the top left corner and choose Account Management from the dropdown menu. Navigate to Subscriptions and click Cancel next to your membership information.
For information on alternative payment methods to credit and debit contact accounting@numurus.com.